BestaMed is the partner you can trust

Privacy Policy

Bestamed is created with the sole purpose to provide solutions and services to companies operating in the pharmacy channel. We are a fast progressing supplier of parallel imported pharmaceuticals, we  distribute medical devices and food supplements.

Our mission is to deliver people and society more health care at a lower cost in order to make the healthcare more accessible.

We are achieving this on our own by strengthening the long-term business relations and by establishing partnerships in the fields of development, product supply and marketing.

Our mission is also based on the cause of achieving and maintaining transparency about the information we collect about you, how this information is used and shares and your rights regarding your personal data.

When using the Bestamed website and any of our services, you should be aware that we use the personal data you provide in accordance with this Privacy Policy and any applicable laws.

By using Bestamed's website, you agree to the use of cookies in your browser that do not contain your personal information. More information about cookies can be found in our Cookies Policy

Bestamed uses the services of other companies to provide and maintain its services. This includes services such as cloud storage, email, archive and support, and more. Bestamed uses only trusted partners who share our values ​​and our commitment to your privacy. We will provide a list of these partners on our website within the term of the entry into force of the current changes to the Terms and Conditions, Privacy Policy, Cookies Policy, May 25, 2018

For some of its services, Bestamed uses trusted partners who can transfer and process data to users in countries outside the European Union, and in this regard Bestamed takes care that any user information is transferred in accordance with applicable law and in the safest possible way . We will provide a list of those platforms on the Platform's website within the period of the entry into force of the current changes to the General Terms and Conditions, Privacy Policy, Cookies Policy, which is May 25, 2018.

  1. INFORMATION RECEIVED BY BESTAMED:

When you use our services, we collect information to make it better for you and therefore we collect the following:

  1. Activities you perform at Bestamed:
  • Products and services that are of your interest;
  • Emails and notifications you receive from us;
  • Video clips you watch;
  • Ads you click;
  • Your location;
  • Device information;
  • Cookie data used by Bestamed.
  1. Elements you create at Bestamed:
  • Personal messages you send and receive using the services;
  • Profile information you add;
  • Contacts you add.


  1. Elements that identify you

To create a Bestamed account, you need to enter a minimum of personal information that includes: first and last name, phone number, email and year of birth. If you would like to register as a medical specialist, we will ask you for a UIN, a medical specialty, a place where you practice and a title (title).

In order to be able to confirm your registration as a healthcare professional or an expert working in a company, organization or healthcare institution, we will need an additional document or information. This will allow us to provide you with better opportunities for working on the platform (eg, creating pages, content, etc.)

The provision of other personal information in your account is entirely at your discretion. If you wish, you can add your data account as:

* Address of practice * Place of work * Education * Interests * Professional medical publications * Link to webpage * Memberships in organizations * Professional experience * Position / title * Languages * Geo-location * Date and month of birth *

 

The content of the Bestamed site is accessible to any Internet user and access is not dependent on any consent to the processing of personal data. In case you decide not to provide the minimum required registration data, you will not be able to create an account, but you will be able to access the platform and use some of our services.

Bestamed stores your personal data for the period you decide to use your profile or until you decide to withdraw your consent in part or in full. If you choose to delete your profile or part of your information, it may take up to 1 month to delete all of your information from our systems. For legal reasons, we need to keep data on your agreement with our Terms and Conditions, Privacy Policy, Cookies Policy, and Your consent to use your marketing data for a longer period.

III. HOW BESTAMED USES YOUR INFORMATION:

  1. We provide the best services by constantly improving and developing the services of Bestamed:

We use your data to provide, personalize, and maintain our services to you or the organization on behalf of which you use our services.

  1. Marketing services and activities:

Bestamed may use the personal information you have shared with us to offer you targeted content that may include marketing and / or advertising information. We will ask for your consent for the following possible activities:

(1) Receive a periodic newsletter with useful information on your email. The newsletter would contain articles, news, discussion, training, and other topics according to your interests. The bulletin may contain marketing and / or advertising content. You can unsubscribe at any time through your account settings.

(2) Receive notifications of personal messages from Bestamed to the email you specify. These notifications contain marketing and / or advertising content, but you can block senders if you do not want to receive them. You can unsubscribe email notifications at any time by sending a message to office@bestamed.com

(3) Receive invitations to events, questionnaires and other activities carefully selected for you based on your interests in the email you specify. These invitations may contain marketing and / or advertising content. You can unsubscribe from email invitations at any time by sending a message to office@bestamed.com

  1. BESTAMED PROTECTS YOUR INFORMATION:
  2. Your security is first and foremost in everything we do:

We work hard to protect our users' interest in unauthorized access or unauthorized modification, disclosure or destruction of information we store, and to introduce safeguards to protect user information through:

- we use the highest quality standards in the industry;

- we use physical protection measures to prevent unauthorized access to our systems;

- restrict access to personal information to employees, contractors, and others who need to know this information to process it. They are subject to strict contractual obligations of confidentiality, data processing procedures and internal rules and may be disciplined if they fail to comply with all of these obligations;

- We regularly monitor our systems of probable vulnerabilities and attacks;

 

  1. How we prevent damage and respond to legal inquiries:

We introduce various security measures for the security of the user's personal data. In the event of an established risk or unauthorized access to data or a signal from a user (for security risk / unauthorized access), we will take all possible measures to limit the risk and conduct an investigation, to correct security weaknesses / breakthroughs and to inform state institutions of protection of personal data in accordance with the law.

We do not provide "cloaked" data access to our users or servers that store their data to government institutions, but we can give them access, keep and share your information in response to a legal request (such as a court order or others) if the law obliges us to do so.

  1. CONTROL YOUR INFORMATION:

Your right to control your personal information is very important to us. We therefore give you full control over the information you provide, as well as your willingness to modify or delete any information you provide to us.

 

Please, refrain from sharing sensitive personal information about yourself in the information you share.

  1. MARKETING AND ADVERTISING COMMUNICATION:
  2. Marketing communication and content based on user preferences:

Marketing communication and content for our products and services are an accompanying part of our business. We only use data to inform you, but we do not provide your personal data to third parties.

 

We offer our users targeted marketing content through our services by using automated profiling. This includes content in the user's information panel that is based on his / her interests. These recommendations may include articles, events, discussions, e-trainings, links with other users, or pages to follow. We do not use automated profiling for any purpose other than the one described here. We do not use automated profiling to make decisions about you when decisions are based solely on automated processing that causes legal consequences affecting you or other consequences that affect you equally.

  1. Marketing communication:

We use data and content to communicate by promoting our services or our partner services in one or more of the following ways: periodic newsletter; internal messaging system; desktop computer notifications notifications on a mobile device; banners, invitations to events, discussions, trainings, questionnaires; content recommendation and ads service.

We give you the opportunity to opt out of these marketing messages at any time.

VII. YOUR RIGHTS:

Bestamed respects your privacy rights and does its best to protect you. In this regard, please note that:

  1. You may request that your personal data be used for any purpose other than that for which you have expressly agreed and only in accordance with this Privacy Policy and any applicable laws.
  2. You may request a correction of your personal data.
  3. You may request a copy of all personal data stored in Bestamed.
  4. You may limit in any way or completely withdraw your consent.
  5. You may request the deletion of any individual or all collected personal information about you (the right to be forgotten).
  6. You may decide not to be part of automated profiling and / or automated solutions to you when decisions are based solely on automated processing that causes legal consequences affecting you or other consequences that affect you equally significantly.
  7. You may want to have access to the information used for you, correct it, use human intervention, express your opinion, object and challenge a decision about you when the decision is based solely on automated processing that produces legal consequences affecting You or other consequences that affect you equally.
  8. You may want not to be targeted with marketing communication.
  9. You may want to know where your personal data is stored.
  10. You may request that your personal data not be sent or shared with third countries outside the European Union unless there are adequate safeguards to protect your personal data.
  11. You may request that your personal information be transferred to a third party in a standard format.
  12. You may request information and assistance from us regarding the use of your personal data and your rights.
  13. You may file a complaint about your rights to state institutions for the protection of personal data.

VIII. YOUR CONSENT:

Please read our Privacy Policy carefully and give your consent to your use of your personal information for the purposes you choose. You may restrict or completely withdraw your consent at any time. Please note that this does not affect the lawfulness of all actions performed by Bestamed prior to the withdrawal of consent. If you withdraw your consent, Bestamed will not delete the information, but will only stop using your data for the marketing services and activities described in Section III, Item 2.

  1. CHANGES AND NOTIFICATIONS:

We may periodically change / update this Privacy Policy, the General Terms and Conditions, and the Cookie Policy. If we make any changes, we will notify you through our website tools and / or other means to allow you to review the changes before they come into effect. If you object to any of the changes, you may discontinue using the website as a user. If you continue to use our services after the notice period has expired and the changes have taken effect, this will mean that you have agreed to the amended / updated Privacy Policy, General Terms and Conditions, and the Cookies Policy.

If you disagree with these changes, you should stop using the website in accordance with paragraph 9 of the General Terms and Conditions.

If necessary, we will again request your consent to process your personal information.

  1. CONTACT US:

If you need assistance with your rights, this Privacy Policy, or would like to inform us about identified risk / unauthorized access or potential risk / unauthorized access to data protection, please contact us: Bestamed, UIC 201804885, administrator of personal data within the meaning of Regulation (EC) 2016/679 and within the meaning of Bulgarian law at the following e-mail address: office@bestamed.com

When a user contacts Bestamed for better quality of service, he may be asked to provide additional information to help him / her.